(Series: Rethinking IT – The Path to AI-Enabled Business, Part 2) 🚨 Agile was supposed to save IT.Instead, it often became a facade. Standups. Sprints. Retrospectives.Many organizations adopted the rituals…
Part 1: The Fall of Plan-Build-Operate For decades, IT followed a familiar rhythm: Plan, Build, Operate. It was the standard operating model. Linear. Predictable. Controlled. And for a while, it…
Having deployed customer portals at three different mortgage lenders—across retail and wholesale channels—I’ve seen firsthand how powerful these tools can be when executed properly. A well-built portal improves transparency, enhances…
Netflix's latest update to its pioneering culture memo introduces a nuanced yet bold declaration: "Not all opinions are created equal." This statement, emerging from eight months of deliberation, marks a…
For decades, the roles of Chief Information Officer (CIO) and Chief Operating Officer (COO) were clearly defined. The CIO focused on technology, while the COO focused on operations. But artificial…
As banking navigates an increasingly complex and competitive landscape, the strategic adoption of cloud technology is no longer an option; it is a catalyst for sustainable growth and resilience. For…
Imagine an IT department that celebrates completing a massive project on time and within budget, only to discover months later that it added little value to the business. Sound familiar?…
