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Matt Rider

Enterprise Technology & Transformation Executive

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Category: Technology Strategy

When AI Starts Making Decisions for Customers, What Happens to the Economics of Loyalty?

A customer uses an AI intermediary to evaluate banking, insurance, vehicle, and subscription choices.

Matt Rider examines how customer-side AI agents could make retention depend less on inertia and more on demonstrable value across banking, insurance, automotive, and subscriptions.

Enterprise Technology & Transformation Executive

  • Home
  • Executive Profile
  • Insights
  • Contact

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